How long does it take for my order to arrive?

Please note the Delivery time = processing time + shipping time.
Average dispatch is 1-3 business days (not including weekends)
Average international standard delivery is 6-12 working days.

Note: For Standard Delivery, some countries take longer due to customs clearances and you should allow up to 28 days. However, if after 20 days, the parcel is still in transit, please do raise a ticket with us.

Countries such as France, Germany, Ireland & Italy may take 2-3 days longer than the average standard delivery times due to flight transfer.

Some promotional orders can take up to a week to process due to high demand.

 

How can I track my order?

UK orders: An email with the tracking will be sent after dispatch. Please visit the Royal Mail tracking page in approximately 3-5 days time to track your parcel.

Non-UK orders: An email with the tracking will be sent after dispatch. You can track it by pasting the tracking number here

 

I cannot track my order, what do I do?

Sometimes tracking does not appear immediately and tracking will show up in approximately 3-5 days time. Please check again later on.

If you are a U.K customer and the tracking does not work:

If you tracking ends with 'GB', please visit the Royal Mail tracking page in approximately 3-5 days time. If you see 'Sender prepare item', it means it is already en route by air to the UK, the next tracking update will show when the package arrives in the UK after 3-5 days.

If your tracking starts with 'JJ', please visit the Yodel tracking page in approximately 2-4 days time.

Rest of the world customers:

Please wait 3-6 days for tracking to update. If tracking does not work, please visit -
France: La Poste or ColisPrive
Germany: DHL paket (tracking starts with CNCAI) , DPD (starts with 015)
Netherlands: PostNL
Belgium / Sweden: Bpost International
Ireland / India: Singapore Post
United states: USPS
Australia: Australia Post
Taiwan / HK: SF Express
Spain: Correos 
Italy and other countries: *Contact Objekts Support for tracking update

 

My order has been delivered but I have not received anything, why?

For UK orders: Please wait 1 working day as sometimes you will get a 'delivered' notification when in fact it means your parcel has just been delivered to your local depot ready for last mile delivery.

If after 1 day has passed, please visit the Royal Mail page and contact them. There may have been attempted deliveries or they may have left it with a neighbour. 

 

My order has been delivered but I have not received anything, why?

For UK orders: Please wait 1 working day as sometimes you will get a 'delivered' notification when in fact it means your parcel has just been delivered to your local depot ready for last mile delivery.

If after 1 day has passed, please visit the Royal Mail page and contact them. There may have been attempted deliveries or they may have left it with a neighbour. 

For the rest of the world, please contact us immediately. Your parcel might be in a mailbox or with your local courier because of a delivery re-attempt or it may have been sent back because there was no one at home. 

 

How do I contact Objekts?

Please email us at hello@objektsstore.com

A customer service rep will contact you within 24 working hours. Please give up to 48 hours during promotional periods.