PLEASE CHECK IF YOUR COUNTRY/POSTAL AREA IS STILL DELIVERING BEFORE PURCHASING.
PLEASE DO NOT USE A BUSINESS ADDRESS OR YOUR PARCEL MAY BE DELAYED.
We expect an increase of around 10 working days (country dependant) arrival time. Please take this into account when purchasing any items from our store.
If you are impatient in nature, we would advise waiting for the global situation to improve before purchasing as we expect high delays in shipment and response time.
We have temporarily extended our returns and exchanges policy to 60 days so you have more time to decide.
Last mile deliveries are suspended in some postal areas and countries, please check with your local courier or local government before ordering as your parcel may be severely delayed if your postal area is affected.
As this is completely out of our control there is little we can do and we cannot be held responsible for these courier delays. However, we would always advise contacting your local courier for regular updates.
If you have had a parcel being held up, please be assured that our tracking will keep an eye on movements and although it may take a little longer, your parcel will still arrive!
We have temporarily suspended Standard Shipping for several countries. Express shipping is still available for these countries at a reduced rate.
We will continue to monitor changes and make appropriate decisions accordingly.
Stay safe, and take care of each other!
ANNOUNCEMENT 20th May 2020: We are currently updating our FAQ's page / Help center which will be completed at end of May. The link to the new FAQ's page is here:
How much is delivery?
We ship internationally; we have a standard international rate:
INTERNATIONAL SHIPPING - £5.95 (5-12 working days*)
FREE INTERNATIONAL SHIPPING on orders over £20 (5-12 working days*)
INTERNATIONAL EXPRESS SHIPPING - £18 (1-4 days)
FREE EXPRESS SHIPPING UPGRADE on orders over £200
INTERNATIONAL PRIORITY SHIPPING - DPD (2-8 days) is available for some countries at checkout - From £6.95
*This is an average. Depends on each country, please see standard shipping timetable here. We will process your parcel either from our Asia Pacific factory or from our UK warehouse.
How long is delivery?
Please note the Delivery time = processing time + shipping time.
Average dispatch is 1-3 business days (not including weekends)
Average international standard delivery is 5-12 working days*.
Average international express shipping is 1-4 working days.
*For Standard Delivery, some countries take longer due to customs clearances and you should allow up to 28 days depending on the country. Please see below for the maximum delivery days for each country to see when you should inquire and raise a ticket with us.
For an accurate shipping timetable for each country, please see the Shipping Timetable
Can I get it faster?
We are pleased to offer FREE shipping options, the items are sent directly from our Asia Pacific factory or from our UK warehouse so you can enjoy the benefits of low-price but beautiful and high-quality crafted pieces.
We believe the high-quality beautiful objects along with the unbeatable prices are worth the wait.
If you want it faster, we have an Express delivery option for £18 depending on the country (approximately 1-4 days)
Priority shipping (2-8 days) is available for some selected countries at checkout at a reduced price. We highly recommend choosing this option.
As we are expanding, we are looking for a quicker way to get the items faster to you at a lower cost so watch the space!
Can I change or cancel my order?
You can change or cancel your order within 12 hours of placing your order.
Please send us your cancellation or change request within 12 hours of ordering.
Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order.
Do I pay customs fees?
Normally orders using standard shipping will not be charged for customs fee. Express delivery services usually require customs fee.
However, whilst we try to minimise customs fee for our customers, this is out of our control and varies from country to country.
If you have concerns, please drop us a message after you place your order with your order number (within 12 hours) and we will try our best to minimise the customs fee.
I entered the wrong address in my shipping details, can I change it?
If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.
If you have entered the wrong information please ensure you contact us within 12 hours if you wish to change it.
Returns & Exchanges
We offer a 30-day returns and exchange policy. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods and/or exchange details.
We do not refund shipping fees for returns.
Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival.