CANCELLATIONS / ORDER CHANGES

I just ordered - I want to cancel my order

You can cancel your order within 2 hours. Please fill in the form below:

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I just ordered - I want to change an address / product color or size

Please tell us as soon as possible within 2 hours. You cannot change your address or any order details once it’s shipped. Please fill in the form below:

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DELIVERY

How long is delivery for my country

We offer Free standard delivery and £18 Express delivery. Please check the average Standard delivery times for your country here: https://objektsstore.com/pages/delivery-timetable

If you still require help, please fill in the form below:

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Track my order TRACK

If you don’t know which courier to choose, please choose your country from the dropdown:

Is your tracking not working? Please read this article and follow the steps: https://objekts.zendesk.com/hc/en-gb/articles/360008782738

Tracking has not updated in a while? Please read this article https://objekts.zendesk.com/hc/en-gb/articles/360008687637

My tracking link is not working / not found

If your tracking link is not working or can’t be found, for the quickest resolution PLEASE FOLLOW THESE SIMPLE STEPS before contacting us.

If you do contact us, this will be the first thing you’ll be asked to do. If you have attempted these steps and this hasn’t worked please let us know and we will try to assist you further. https://objekts.zendesk.com/hc/en-gb/articles/360008782738-My-order-has-been-shipped-My-tracking-link-is-not-working-My-tracking-number-is-not-found

If you still need help, please contact us below:

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I want a tracking update / tracking has not updated

Please read the links below before you contact us.

Tracking has not updated for a while -

https://objekts.zendesk.com/hc/en-gb/articles/360008687637-My-order-has-been-shipped-I-want-a-tracking-update-tracking-has-not-updated-for-a-while

I have been waiting for over 3 weeks -

https://objekts.zendesk.com/hc/en-gb/articles/360008687837-My-order-has-shipped-Where-is-my-order-I-have-been-waiting-for-over-3-weeks-

If your parcel has not arrived and it is still within the time frame for your country, please wait before you contact us. If your parcel has passed the stipulated timeline then please contact us below:

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Customs fees/taxes

This link might help:

https://objekts.zendesk.com/hc/en-gb/articles/360008828098-Do-I-need-to-pay-customs-fee-

Can’t find what you’re looking for? Please contact us below:

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How much is delivery for my country?

Add the items you would like to purchase to your cart and you can find out the estimated delivery charges below!

Your cart is empty

Spend £20 more and get free shipping!

Shop our products

Still have a question? Please contact us below:

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My order says ‘Delivered’ but I didn’t receive anything

There are a few reasons why this might have happened. Please read this first before contacting us:

https://objekts.zendesk.com/hc/en-gb/articles/360008694217-My-order-says-delivered-but-I-have-not-received-anything-

If trying the article above is not successful, please contact us below:

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ORDER / PRODUCT ISSUE

I did not get an order confirmation

You might have accidentally entered a typo in your email or used an invalid email. Please fill in the form below so we can retrieve your order and re-send you your confirmation.

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My parcel/item has arrived damaged

If your item is damaged upon arrival, please contact us to get a replacement.

We will sort out any issues regarding damaged / faulty right away. As soon as you find the product is damaged, please let us know by filling in the form below. Please attach photos for a speedier resolution:

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Note: If you are contacting about a damaged item within the 30 day time frame or after 30 days please see the Replacement/Repair Policy article.
My item is broken or tarnished after first/multiple use

Please read our replacement and repairs policy before contacting us -

https://objekts.zendesk.com/hc/en-gb/articles/360008789798-Replacement-Repairs-Policy

If you would like a replacement or refund, please contact us below. Please attach photos for a speedier resolution:

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Item(s) are missing from my parcel

Please contact us below for a replacement for the missing item.

Please also attach photographic evidence of the packaging so that we can determine if contents have been stolen by a 3rd party or if we had missed an item from your order. We will also check the weight of the parcel against the weight of the items. We will usually replace your item unless we find that it is our mistake then you have the option to refund the item instead.

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I have received the wrong item(s)

Please contact us below for a replacement for the Incorrect item.

Please also attach photo of the item you received instead

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Repairs/Replacement policy

Please read our repairs and replacement policy here:

https://objekts.zendesk.com/hc/en-gb/articles/360008789798-Replacement-Repairs-Policy

If you still need help, please contact us below:

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RETURNS, EXCHANGES & REFUNDS

I want to make an exchange

Please read the exchange policy before you request an exchange:

https://objekts.zendesk.com/hc/en-gb/articles/360008783358-Exchanges-I-want-to-exchange-my-product-to-another-size-color

Please note: If you sign in, you can only exchange for a different size or color of the same model, if you want to exchange to a different model, please click on "I do not have an account" and enter the details manually in the 'Any other information?' box.

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I want a refund

Please read our general refund guide here

https://objekts.zendesk.com/hc/en-gb/articles/360008688157-Returns-How-can-I-get-a-refund-

Returning a Bundle? Please read our bundles refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008789958-Promotions-Bundle-Policy-Can-I-refund-bundles-

Returning a promotion? Please read our Promotion refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008694057-Promotions-BOGO-Can-I-return-a-BOGO-promotion-for-a-refund-

Does this concern a damaged item? If so, please go to the previous section and fill in the appropriate form under 'ORDER / PRODUCT ISSUE' instead of using this form.

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Returns policy

Please read our general refund guide here

https://objekts.zendesk.com/hc/en-gb/articles/360008688157-Returns-How-can-I-get-a-refund-

Returning a Bundle? Please read our bundles refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008789958-Promotions-Bundle-Policy-Can-I-refund-bundles-

Returning a promotion? Please read our Promotion refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008694057-Promotions-BOGO-Can-I-return-a-BOGO-promotion-for-a-refund-

Other questions? Please contact us below

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PAYMENTS / PROMOTIONS

Question about promotion / bundle

Useful articles: How to enter your discount code:

https://objekts.zendesk.com/hc/en-gb/articles/360008693577-How-do-I-enter-a-discount-code-

Other questions? Please contact us below:

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I have a problem at the checkout

Please contact us below:

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Payment options

If your payment is not working it is usually because your billing address does not match the address your bank has on file.

If Klarna is not working, please try using Buy Now Pay Later instead of Pay in

If it is still not working, please contact Klarna first before contacting us.

Still need help? Please contact us below:

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Promotions policy

Please read our bundles policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008789958-Promotions-Bundle-Policy-Can-I-refund-bundles-

Please read our Promotion refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008694057-Promotions-BOGO-Can-I-return-a-BOGO-promotion-for-a-refund-

Still need help? Please contact us below:

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PRODUCT / STOCK

Are you getting more stock? / When are you restocking?

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Search

No result. Please contact us below

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I have a question about a specific item / your jewellery

You may find these articles helpful:

https://objekts.zendesk.com/hc/en-gb/articles/360008789458-Jewellery-Care-How-do-I-look-after-my-jewellery-

Can’t find what you’re looking for? Please email us below:

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SIZING

How do I measure my ring size - I have an existing ring

You may find this sizing guide helpful:

https://objekts.zendesk.com/hc/en-gb/articles/360008783558-How-do-I-measure-my-ring-size-

Ring size chart: https://objektsstore.com/pages/ring-size-chart

Still need help? Contact us below:

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How do I measure my ring size - I don’t have an existing ring

You may find this sizing guide helpful:

https://objekts.zendesk.com/hc/en-gb/articles/360008783558-How-do-I-measure-my-ring-size-

Ring size chart: https://objektsstore.com/pages/ring-size-chart

Still need help? Contact us below:

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I know my local ring size, what is this in your sizing?

Please use this ring size chart to compare your local size with US sizing:

https://objektsstore.com/pages/ring-size-chart

Still need help? Contact us below:

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BUSINESS / WHOLESALE / COLLABORATIONS / OTHERS

Wholesale inquiries / Business inquiries

Thank you for your interest! Please email us at:

For wholesale inquiries please email: wholesale@objektsstore.com

wholesale@objektsstore.com

All other business inquiries please email: business@objektsstore.com

business@objektsstore.com
Collaborations / Influencer inquiry

Thank you for your interest! Please email us at:

PR@objektsstore.com
Careers

Thank you for your interest! Please email us at:

PR@objektsstore.com
PR / Celebrity / Stylist inquiries

Thank you for your interest! Please email us at:

PR@objektsstore.com
All other questions

Thank you for your interest! Please email us at:

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