Exchange policy

We offer a 30-day exchange (currently extended to 60 days). Products must be in their original packaging and it must not be worn and kept in a resellable state. If we find that it has been worn, we will send the items back to you.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

If you want to exchange for a different product entirely, you may need to pay the difference in RRP.

Bundles / Promotions exchange

You can exchange items in your bundle or promotion for anything else in the same bundle / promotion. If the items are not in the bundle, you will need to pay the difference.


Returns policy

We offer a 30-day returns policy. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, bundles and promotions* (except final sale items).

Items must be in a resellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Returns Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Items marked 'Final Sale' on the product page will not be eligible for a refund. 

 

Returning a bundle / promotion

You can return the entire bundle / promotion for a full refund.

However please note that you cannot return part of the bundle or promotion for a proportional refund. You can, however, exchange an item for another item featured in the bundle or promotion that you purchased.

Earrings are non-refundable, therefore the bundle or promotion is non-refundable.

Exchange / Returns Center

To start the return process for your order, please fill in the appropriate form and a customer service rep will get back to you with the next step. 

Please note that if your item or parcel is damaged, please fill in the Damaged items Form instead of the refund form so that you are able to attach photos.

RETURNS, EXCHANGES & REFUNDS

I want to make an exchange

Please read the exchange policy before you request an exchange:

https://objekts.zendesk.com/hc/en-gb/articles/360008783358-Exchanges-I-want-to-exchange-my-product-to-another-size-color

Please note: If you sign in, you can only exchange for a different size or color of the same model, if you want to exchange to a different model, please click on "I do not have an account" and enter the details manually in the 'Any other information?' box.

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I want a refund

Please read our general refund guide here

https://objekts.zendesk.com/hc/en-gb/articles/360008688157-Returns-How-can-I-get-a-refund-

Returning a Bundle? Please read our bundles refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008789958-Promotions-Bundle-Policy-Can-I-refund-bundles-

Returning a promotion? Please read our Promotion refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008694057-Promotions-BOGO-Can-I-return-a-BOGO-promotion-for-a-refund-

Does this concern a damaged item? If so, please go to the previous section and fill in the appropriate form under 'ORDER / PRODUCT ISSUE' instead of using this form.

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ORDER / PRODUCT ISSUE

My parcel/item has arrived damaged

If your item is damaged upon arrival, please contact us to get a replacement.

We will sort out any issues regarding damaged / faulty right away. As soon as you find the product is damaged, please let us know by filling in the form below. Please attach photos for a speedier resolution:

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Note: If you are contacting about a damaged item within the 30 day time frame or after 30 days please see the Replacement/Repair Policy article.
My item is broken or tarnished after first/multiple use

Please read our replacement and repairs policy before contacting us -

https://objekts.zendesk.com/hc/en-gb/articles/360008789798-Replacement-Repairs-Policy

If you would like a replacement or refund, please contact us below. Please attach photos for a speedier resolution:

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Item(s) are missing from my parcel

Please contact us below for a replacement for the missing item.

Please also attach photographic evidence of the packaging so that we can determine if contents have been stolen by a 3rd party or if we had missed an item from your order. We will also check the weight of the parcel against the weight of the items. We will usually replace your item unless we find that it is our mistake then you have the option to refund the item instead.

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I have received the wrong item(s)

Please contact us below for a replacement for the Incorrect item.

Please also attach photo of the item you received instead

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