Repairs & Replacement Fee

£8.50
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  • Free worldwide shipping over £25.
  • 30 Day Exchange and Returns.

Replacement / Repairs Policy

Maximum 1 repair/replacement per order.

  • My ring has tarnished, I need a replating

You can get a free replacement within the timeframe of product type. The customer pays the Repairs & Replacement Fee if timeframe exceeds the dates stated below.

Copper - Free replacement within 40 days of receiving your order.
*We are unable to offer a free replacement if you experience oxidisation with our copper-based rings.

925 Sterling Silver -Free replacement within 3 months of receiving your order.

HighCarbon Range -Free repair within 1 year of receiving your order.

 

  • Damaged Items (e.g. Stones have fallen off)

You can get a free replacement within the timeframe of product type. The customer pays Repairs & Replacement Fee if the time frame exceeds the dates stated below.

Please note that jewellery is delicate in nature! If items are dropped, these items will likely damage due to their fine construction (this is true for fashion and fine jewellery as well). Any accidental damage will not be covered and customers will have to pay the Repairs & Replacement fee after the timeframe. 

Copper - Free replacement within 40 days of receiving your order* 

925 Sterling Silver -Free replacement within 3 months of receiving your order.

HighCarbon Range - Free repair within 1 year of receiving your order.

If your item has been damaged outside of the window stated above, please purchase a repair/re-plating fee of £8.50 which covers your repair or replating and replacement, labour and shipping both ways.

Our products are handmade thus the £8.50 covers the labour fee.

Please email us to purchase a Replacement/Repair.

*Exceptions: The Cuban Bracelet and Cuban Choker are excluded from this as stated on the product page. This piece is hand-set and consists of over 400 and 650 stones respectively. Due to the nature of this product, it is not recommended for everyday wear. We are unable to offer a refund if a stone falls off due to customers negligence as this is a handmade piece. Do not wear it in water as the micro-paved setting is set by glue. Please inspect it upon arrival immediately and contact us if you find that it is damaged. Please put jewellery on last to ensure that the jewellery does not tug on your garments.

Please contact us with your order number, the name of the item that needs repairing and we will be in touch with what to do next.

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PLEASE READ THE COVID-19 UPDATE AND CHECK IF YOUR COUNTRY/POSTAL AREA IS STILL DELIVERING BEFORE PURCHASING

If you are impatient in nature, we would advise waiting for the global situation to improve before purchasing as we expect high delays in shipment and response time.

Standard International Shipping (5-12 Working Days - Please see Shipping Timetable) - £4.95

Standard International Shipping is FREE on all orders over £25

Express shipping (2- 4 working days) - £18
FREE Express shipping upgrade on orders over £200
Priority shipping (3- 8 working days) is available for some selected EU countries at checkout - From £6.95

We aim to process all orders as fast as possible. Our average dispatch time is 1-3 working days (not including weekends). Some of our items are made to order, which can lead to slightly longer dispatch times.

Note: Some countries may take longer due to customs clearances and you should allow up to 28 days. 

For an accurate shipping timetable for each country, please see the Shipping Timetable

Under our Objekts Guarantee, we offer a 30-day returns policy if your items are damaged or you are not 100% happy with your products. Please see our FAQ's for more details

Check out our Help Center and FAQ's page here.

 

Here at Objekts, we source quality metals and use high quality plating. With that said, fashion jewellery (including plated, 925 Sterling Silver and expensive jewellery brands) can experience normal wear and tear like this over time. To extend the life of your jewellery, please give them occasional breaks and to keep them away from any moisture and creams.

Please follow these tips to maintain the quality and prevent early tarnish:

  • Keep them in your OBJEKTS dust bag when not in use
  • Avoid sweat
  • Wipe with soft cloth
  • Do not sleep in your jewellery
  • Avoid chemicals (especially hand cream)
  • Avoid bathing, showering or washing your hands with jewellery on
  • Wait for hand/face cream to dry before putting on any jewellery 
  • Apply a layer of polymer coating/clear nail varnish on the inside of your rings

Jewellery care for delicate item - Linea (2mm) bracelet / choker / anklet

This item is delicate if mistreated as with all small tennis bracelets. Please only pull it straight. Please do not twist it and do not use a twist motion when you opening or closing the clasp or the links may snap. If you twist it, this will be the reason why it snaps.

Please put the tennis bracelet on last when getting ready and take it off first to avoid the prongs of the bracelet from getting caught. The prongs will loosen if it gets caught on clothing. If a prong gets too loose, the stone might fall out as the stone is handset into the prongs without glue.

How to avoid the Green Finger

IMPORTANT: Traces of copper will be found in Gold/Rose Gold plating as this contributes to the colouring of the metal. In some extreme cases of sensitive, highly acidic skin, you may experience some oxidisation (slight greening). The other main cause of oxidisation is chemicals found in hand creams. This is in fact a common trait in even the finest of jewellery, however if you wish to get more information on our plating and how to prevent any oxidisation, we advise you to read our Green Finger Guide to understand why a persons finger might turn green and how to prevent it.

If you are allergic or sensitive to metals or have had green tainting before then you are likely to experience the same reaction. 

Those that are sensitive to metals should not purchase copper/brass based jewellery and instead opt for our Stainless Steel jewellery or Solid Gold jewellery (available for custom order). 

Our 925 Sterling Silver Jewellery (all 925 Sterling Silver contains 92.5% sterling silver and 6.5% copper) which may be a better option for you if have had green tainting before.

We take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities. 

Alternatively, you contact our support team and we’ll be happy to help.

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