Notice: Express Shipping is currently unavailable at checkout. Please email or DM us if you require Express Shipping. 

Notice: Please allow 1-5 working days processing time and and extra 3 days shipping time during the promotional period of November & December. (From Black Friday weekend 28th November to the end of December)

 Orders 

How much is delivery?

We ship internationally; we have a standard international rate:

INTERNATIONAL SHIPPING - £5.95 (5-12 working days)

FREE INTERNATIONAL SHIPPING on orders over £20 (5-12 working days)

INTERNATIONAL EXPRESS SHIPPING - £20-£28 (1-3 working days via FedEx, 2-4 working days via DHL, depending on country)

FREE EXPRESS SHIPPING UPGRADE on orders over £200

How long is delivery?

Please note the Delivery time = processing time + shipping time.
Average dispatch is 1-3 business days (not including weekends)
Average international standard delivery is 5-12 working days.
Average international express shipping is 1-4 working days.

Note: For Standard Delivery, some countries take longer due to customs clearances and you should allow up to 28 days. However, if after 20 days, the parcel is still in transit, please do raise a ticket with us.

Can I get it faster? 

We are pleased to offer FREE shipping options, the items are sent directly from our selected manufacturers or warehouses in the UK or China so you can enjoy the benefits of low-price but beautiful and high-quality crafted pieces.

We believe the high-quality beautiful objects along with the unbeatable prices are worth the wait.

If you want it faster, we have an express delivery option starting from £25 depending on the country (approximately 1-4 days)

As we are expanding, we are looking for a quicker way to get the items faster to you at a lower cost so watch the space!

Can I change or cancel my order?

You can change or cancel your order within 12 hours of placing your order.
Please send us your cancellation or change request within 12 hours of ordering.

Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order. 

Delivery

Do I pay customs fees?

Normally orders will not be charged for customs fee.

However, whilst we try to minimise customs fee for our customers, this is out of our control and varies from country to country.

If you have concerns, please drop us a message after you place your order with your order number (within 12 hours) and we will try our best to minimise the customs fee.

I entered the wrong address in my shipping details, can I change it?

If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.

If you have entered the wrong information please ensure you contact us within 12 hours if you wish to change it.

How can I track my order?

If you are a U.K customer and the tracking does not work:

Sometimes tracking does not appear immediately and tracking will show up in approximately 3-5 days time. Please check again later on.

If you tracking ends with 'GB', please visit the Royal Mail tracking page in approximately 3-5 days time. If you see 'Sender prepare item', it means it is already en route by air to the UK, the next tracking update will show when the package arrives in the UK after 3-5 days.

If your tracking starts with 'JJ', please visit the Yodel tracking page in approximately 2-4 days time.

Rest of the world customers:

Please wait 3-6 days for tracking to update. If tracking does not work, please visit -
France: La Poste or ColisPrive
Germany: DHL paket (tracking starts with CNCAI) , DPD (tracking starts with 015)
Netherlands: PostNL
Belgium / Sweden: Bpost International
Ireland / India: Singapore Post
United states: USPS
Australia: Australia Post
Taiwan / HK: SF Express
Spain: Correos 
Italy and other countries: *Contact Objekts Support for tracking update

Where is my order?

Once you have received your tracking number, please use the tracking number to track your parcel. Rest assured that once it has been shipped, you will receive the parcel within the estimated delivery. Please give international standard delivery up to 28 days due to customs. However, if your parcel has been in transit for 20 days, you should contact us so we can contact the courier for you.

Your order may be shipped separately. We have multiple factories/warehouses as well as selected suppliers. We usually ship from China or the United Kingdom.

My order has been delivered but I have not received anything, why?

For UK orders: Please wait 1 working day as sometimes you will get a 'delivered' notification when in fact it means your parcel has just been delivered to your local depot ready for last mile delivery.

If after 1 day has passed, please visit the Royal Mail page and contact them. There may have been attempted deliveries or they may have left it with a neighbour. 

For the rest of the world, please contact us immediately. Your parcel might be in a mailbox or with your local courier because of a delivery re-attempt or it may have been sent back because there was no one at home. 

Promotional offers

Some promotional items will be made to order if there is low/no stock and therefore can potentially take up to an extra 1-2 weeks in arrival.

 

Returns / Exchanges

Can I return my item(s)?

We offer a 30-day returns policy. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods. 

We do not refund shipping fees for returns.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

 Can I exchange my items?

We offer a 30-day exchange, please contact us within 30 days with your order number, which colour/size you want to exchange for.

We will then give you an appropriate shipping address. We do not refund shipping fees for exchanges.

Posting your return or exchange

Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service.

If you are an international customer, please mark the parcel as 'returned goods' with a value of £0 otherwise we are unable to accept the parcel. 

If you are a UK customer, please pay the correct postage otherwise Royal Mail will  be unable to deliver your parcel, we advise you to visit the Post Office.

Parcels will be processed 1-5 working days of receiving the return/exchange. Please email us at hello@objektsstore.com if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.

How do I contact Objekts?

Please email us at hello@objektsstore.com

A customer service rep will contact you within 24 working hours.

Our Wear & Tear Policy / Metal Allergy and Sensitivity

Here at OBJEKTS we take our products very seriously. We test all our items to ensure that our materials to ensure longevity. That being said, all plated jewellery including sterling silver will tarnish overtime. To extend the life of the jewellery, it's definitely best to give them occasional breaks and to keep them away from any moisture; this includes sweat, lotion, sunblock and perfumes. Please do not wear your jewellery in the shower or when washing your hands. It is very important to keep your jewellery away from chemicals / hand creams. Place them in the Objekts dustbag to prevent oxidisation. All fashion jewellery will experience normal wear and tear over time. Before purchasing, please read Jewellery Care for more information.

IMPORTANT: If you have highly sensitive skin, we advise caution to anyone wearing any kind of metals on their skin for prolonged periods. If you are aware that you have sensitive skin and are prone to reactions or have had green skin tarnishing before we advise you not to purchase fashion jewellery and we take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities.  

All gold plated rings will have traces of copper as this contributes to the colour (Yellow Gold and Rose Gold). Some of our jewellery are copper based. The metal composition will be stated in the product page, please read it carefully before purchasing.

If yours hands are high in acidity, you may experience some oxidisation (slight greening). (Please note that another culprit is the chemicals present in handcream which can react with your jewellery). This is common with even the finest jewellery. If this is the case for you, you may wish to go for Sterling Silver jewellery instead or Solid Gold jewellery. Alternatively, you can prevent oxidisation by adding a layer of clear nail varnish or polymer coating inside the ring. Please read our Metal Sensitivity Guide for more information. 

 If you have any questions regarding any of our materials please contact us before purchasing and we would love to help. 

I am sensitive to metals / I have had an allergic reaction or green staining to plated jewellery before, do you have any other options?

We are pleased to offer custom 14K and 18K Solid Gold plating for some of our best selling items. Prices start from £900. Please email hello@objektsstore.com for more information.

Will your jewellery turn my finger green?

This entirely depends on each individual. Please read our Metal Sensitivity Guide to find out why your fingers could turn green and what you can do to prevent it. 

 

Promotional Offers / Items

Missed a promotion or didn't enter correct details?

Once a promotion has finished unfortunately we are unable to give this offer to someone requesting after the cut-off date. We would love to give people amazing offers constantly however in fairness to the people who DID purchase within the allotted times we keep strict to our cut off dates.

If you didn't read the promotional terms correctly and ultimately didn't cash in on the offer due to missing criteria, we must add that we cannot take responsibility for this. Customers should ensure they fully understand the offer before purchasing to ensure they make the correct purchase.

If you are unsure of how to redeem specific offers then please contact us and we would love to help you out! We try to make all our offers details and instructions as clear as possible.