COVID-19 IMPORTANT POINTS
- Please allow an extra 10 days for delivery as couriers are extremely delayed
- If you are waiting for you parcel to be delivered and it's still inside the delivery window (including the extra 10 days) please DO NOT email us to ask for updates on your tracking. Please wait until it is outside the delivery window.
- With increased demand we are responding to emails within 1-2 working days.
- Please be patient.
COVID-19 UPDATE (Updated 13th May 2020)
IMPORTANT: With the current situation regarding COVID-19 we are experiencing a large increase in customer requests. We aim to reply to you between 24-48 hours, however please be patient whilst we work on responding to you.
WHERE'S MY PACKAGE? -
If you have placed an order and you are still waiting for you package to arrive, please understand that couriers across the globe are experiencing extremely high volumes of shipments and are struggling to keep up with the current demand. We trust your parcel will reach you however please accept that there is a chance your parcel will be delayed by this process. This is completely outside of our control and once with the courier there is very little we can do to assist asides from keeping an eye out for tracking updates. IF YOU ARE STILL WITHIN YOUR DELIVERY WINDOW, PLEASE WAIT BEFORE EMAILING US. Our customer support team is working around the clock to deal with customer requests however there is little we can do about delayed packages.
RETURNS / EXCHANGES UPDATE -
We have temporarily extended our returns and exchanges policy to 60 days so you have more time to decide.
Delivery times may increase slightly depending on your local country's virus update. Please check with your local delivery courier for more information.
There are reduced flights operating worldwide so tracking may also take longer to update. Please allow up to an extra 10 days for delivery.
Last mile deliveries are suspended in some postal areas in the following countries, please check with your local courier before ordering as your parcel may be severely delayed if your post code is affected.
We will continue to monitor changes and make appropriate decisions accordingly.
Stay safe, and take care of each other.
Thank you for your patience!
ANNOUNCEMENT: We have a new Self Help center / FAQ's page. It may answer your question so please check this out first! https://objekts.zendesk.com/hc/en-gb/sections/360000365378-FAQ